Scope of application

The present Terms and Conditions of Sale shall apply to La Crèmerie Royale Company, of which the Head Office is situated at 1231 rue de la Sente aux Bœufs 76160 Saint Martin du Vivier, registered with the Registry of Companies under the number RCS 813 156 536, and any person, physical or otherwise, wishing to order one or several products proposed on the site www.lacremerieroyale.com.

These Terms and Conditions of Sale apply to all orders made on the www.lacremerieroyale.com website and any order received by mail or by telephone. The purchaser has only to click on « Terms and Conditions of Sale » (hereafter referred to as T.C.S.) to view the conditions of the order, even before the order procedure has been started. Consequently, making an order implies the purchaser’s unconditional acceptance of the T.C.S. Unless specifically stipulated and agreed in writing between the two parties, all orders are subject to the present Terms and Conditions of Sale, which takes precedence over all other documents such as flyers, brochures, press, catalogues or mailings sent out or published by the Vendor, and which only have an indicative value. Should a condition found to be lacking, it shall be considered as covered by the mail-order sales rules applicable where the company’s head office is located.

Price

The prices specified are in euros and inclusive of all tax. The prices indicated are net and exclusive of shipping costs and delivery. La Crèmerie Royale reserves the right to modify its prices and shipping costs at any moment. However, products will be invoiced based on the prices indicated upon confirmation of the order and subject to availability.

Orders

La Crèmerie Royale undertakes to accept orders in line with the present Terms and Conditions of Sale and within the limits of stock availability. La Crèmerie Royale undertakes to honour each order by one or several deliveries of the ordered products subject to product availability when the order is placed. In order to be validated orders must be placed by Internet and on the website www.lacremerieroyale.com. Orders will only be considered upon acceptation of payment by our bank (CIC). La Crèmerie Royale reserves the right to cancel any order which is non-conform or questionable, or from any member with whom a litigation over payment for a previous order is on going. By validating an order the customer declares being aware of and having accepted the present Terms and Conditions of Sale. The validation of the order is therefore an acceptance of these Terms and Conditions of Sale.

Subscription

A three, six or twelve-month subscription. By subscribing to this offer, the Customer subscribes to a monthly delivery of a box for a predetermined period - either three boxes over a three-month period, six boxes over a six-month period, or twelve boxes over a twelve-month period, counting from the reception of the first box. The customer will be charged the total sum for the subscription when the order is placed.

Subscription procedure. La Crèmerie Royale will systematically confirm each client’s order by e-mail. The first box will be sent in the following way: each order placed before the 10th of the month will result in the first box being delivered during the month in question. Each order placed after the 10th of the month will result in the first box being delivered the following month. For example: for a subscription order placed on October 8th, the customer will receive the first box in October. For a subscription order placed on October 12th, the customer will receive the first box in November.

Unsubscribing

Subscription for a period of 3, 6 or 12 months.

The Customer must notify La Crèmerie Royale in writing and by registered mail of their decision to unsubscribe and present any valid proof for the decision.

Once the customer has been notified of any termination of subscription by mail, a refund will be made by La Crèmerie Royale within 30 days, the amount to be calculated according to the length of the subscription in number of months. Calculation for refund: the subscription price including tax divided by the subscribed number of months, multiplied by the number of subscribed months remaining.

Delivery

Deliveries are carried out to more than xx destinations. La Crèmerie Royale does not stock the products; the cheese is expedited directly from the master cheese maker’s. The average delivery time is 7 days after conclusion of the sale. The order is delivered to the delivery address chosen by the customer upon validation of the order and according to the selected shipping method. Delays in delivery time cannot give rise to any penalty, interest, deduction, or cancellation of current orders. Otherwise, should the merchandise remain undelivered one month after written notification by the customer, the sale may be cancelled by either party. The customer’s payment will be refunded, thereby excluding any further indemnity or penalty, within one month. In any event, on-time delivery can only be made if the Customer has communicated precise delivery details to the Vendor. In the case of error, La Crèmerie Royale cannot be held liable for failing to deliver the goods to the requested place and in due time.

Availability and validity of offers

The validity of the products on offer is subject to stock availability. Should one or several of the products be unavailable after validation of the order, La Crèmerie Royale undertakes to inform the customer of the partial or total cancellation of the order by e-mail or by telephone. If payment has been made and the Customer’s bank account debited, La Crèmerie Royale undertakes to refund the amount of the unavailable or undeliverable products to the Customer as quickly as possible by re-crediting the credit card used for the payment of the order. La Crèmerie Royale cannot be held liable for an eventual stock shortage resulting in a delay in delivery of the order.

Payment

Payment for the goods is made when ordering and only by credit card (Carte Bleue, Visa, MasterCard). On confirming an order on the site www.lacremerieroyale.com, the Customer is directed to our bank. The transfer of credit card numbers is completely secured (SSL encrypted) and assured by the CIC bank. The customer guarantees entitlement to use the credit card and that the bank account has the necessary funds to cover the cost of the order.

Shipping charges

Shipping charges cover preparation and packing costs and postal charges. These are standard charges and may be modified with each sale.

Reservation of ownership

Until full and effective payment has been made, La Crèmerie Royale remains the owner of the sold goods. Payment in full constitutes a transfer of title of ownership, and the purchaser will become responsible for the items upon delivery, as transfer of possession constitutes transfer of risks. In the case of non-payment of the total price of the goods at the agreed term, La Crèmerie Royale could reclaim ownership of the products at the expense and risks of the Customer.

Intellectual property

In accordance with the provisions of French law N°98-536 of 1 July 1998, including implementation of EU directive 96/9/CE of 11 March 1996, on the legal protection of databases, La Crèmerie Royale is the producer and owner of all or part of the data base comprising the present site. All the data on this site (text, images, graphics, logos, icons, sounds) is copyright protected. Anybody wishing to use elements of La Crèmerie Royale website for personal usage and notably to create a link from their site to La Crèmerie Royale website must obtain written authorisation. By visiting or by ordering on the La Crèmerie Royale website, the web-user, whether a customer or not, acquires no intellectual or industrial property rights to the editorial content and graphics of the www.lacremerieroyale.com website.

Personal data

This site has been registered with the CNIL-France N°1891741V0. In order to meet customer needs and provide an optimal distance service, some of the customer’s personal details need to be communicated. The compulsory information is limited to surname, first name, postal address, e-mail address, telephone number and date of birth. In accordance with article 27 of the French Data Protection Act of 6 January 1978, the customer has the right to access, modify, correct and delete any personal information.

This can be done by e-mail: contact@lacremerieroyale.com

By mail:  La Crèmerie Royale, 1231 rue de la Sente aux Bœufs 76160 Saint Martin du Vivier.

All bank information communicated during an online purchase on www.lacremerieroyale.com is not kept or stored and is transferred only to the CIC Bank.

La Crèmerie Royale undertakes to secure and keep strictly secret any personal information communicated by its customers. However, this information could be transferred to our partners, if the Customer has given their agreement upon the saving the information online. By accepting the Terms and Conditions of Sale, the Customer acknowledges awareness of La Crèmerie Royale’s protection of personal data policy.

Liability

The product information present on the www.lacremerieroyale.com website has been entered based on information received from our suppliers. La Crèmerie Royale cannot be held liable for any untoward error being entered. Photos of products are solely for illustrative purposes and are not contractually binding. La Crèmerie Royale, subject to an obligation of means regarding services offered to the customer, cannot be held liable for any failure to comply with these obligations due to events beyond our control (strikes, disasters, IT or material failure, internet connection problems…).

Applicable law

The language of the present contract is French. All the clauses of the present Terms and Conditions of Sale, all the transactions and sales operations carried out through the www.lacremerieroyale.com website or by mail or by phone, are subject to French law. Any dispute that cannot be settled amicably will be referred to the High Court of Rouen.

Buyer's acceptance

The present Terms and Conditions of Sale, together with the prices of the products sold on the site are expressly accepted by the customer, who acknowledges having read and accepted them and thus waivers any right to make any claim based on any other contradictory document, notably their own terms and conditions of sale. The act of purchase implies acceptation of the present Terms and Conditions of Sale.